Return

If you received an item of proper quality but realize that you do not like it or it does not fit, you can always return it within 14 calendar days starting from the day you received the order. You can return the order only if it is in the same condition in which it was received – to be eligible for a return, it must be unused and undamaged, and in its original packaging, the receipt is also required. The return is carried out by the customer and at their expense.

If an item you received is not of proper quality or there is no item you ordered and/or a an item you did not order is in the shipment, then the return and exchange is carried out at the seller’s expense.

To return an item, please, download, print out, and fill in this return form. You will also need to send a digitized copy of this form and the receipt to the following e-mail address: order@shop-rt.com. Your request will be processed within 10 calendar days.